Business Operations Manager Skills (15 Skills)

Business Operations Manager Skills

Below we’ve compiled a list of the most important Business Operations Manager Skills. We ranked the top skills based on the percentage of Business Operations Manager resumes they appeared on. For example, 17.4% of Business Operations Manager resumes contained Financial Statements as a skill.

Let’s find out what skills a Business Operations Manager actually needs in order to be successful in the workplace. These are the most important skills for a Business Operations Manager:

Chartered Business Administrator – ChBA® (USA)

1. Financial Statements

Marketed merchandise by studying advertising, sales promotion, and display plans; analyzed operating and financial statements for profitability ratios.
Prepared financial statements and variance analysis, reporting monthly results and delivering opportunities to achieve financial targets.
Prepared documents for the annual audits and participated with an auditor to prepare accurate Financial Statements.
Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Reviewed financial statements and data utilizing said financial data to improve profitability.

2. Business Operations

Managed the daily business operations and overall activities of the Primary Care clinics including strategic planning and improvement processes.
Started as office manager and was quickly promoted to manager of business operations with responsibility for all administrative functions.
Managed, developed, monitored, and communicated all facets of daily business operations.
Provided critical guidance in ensuring the Business Operations organization achieved ISO 9000 requirements.
Streamlined business operations to significantly improve the overall financial health of the company.

3. Business Development

Accelerated customer growth by tracking historical data and educating business development on successful industry practices.
Assisted other departments with new business development, operations training, and new product development.
Lead strategic local marketing initiatives that help drive brand awareness and business development.
Constructed a comprehensive business development plan with the goal of increasing clinic patient capacity.
Support Business Development by evaluating the deals from a commercial perspective.

4. Human Resources

Directed Human Resources and provided administration for all aspects of office operations for this technology consulting and manufacturing solutions company.
Managed Human Resources Department and ensured compliance with state and federal regulations and requirements.
Performed human resources duties, effectively hiring, training, and conducting performance evaluations.
Established and updated Personnel Policies Manual and implemented human resources programs.
Managed human resources and administrative departments for the branch office.

5. Business Requirements

Designed and executed test plans to ensure that business requirements and functional specifications are tested and fulfilled.
Designed and created templates for reporting functionality based on business requirements and finance process management procedures.
Create Functional Designs outlining technical and business requirements pertaining to new quoting tools and reporting requirements.
Provided detailed design requests and use cases for Information Technology based on business requirements.
Developed new technology business requirements to align with new processes and procedures.

6. Project Management

Included the implementation of dynamic project management methodologies based on the proposed solution.
Project Management: Successfully managed solution launches to schedule.
Manage all aspects of the financial and sales strategies while providing project management for all general construction operations within the company.
Provided direction to leasing, project management, and operations teams to optimize real estate commercial and residential asset values.
Used my project management skills, continuous process improvement approach, and collaboration skills to accomplish our segment goals.

7. Process Improvement

Analyzed and identified operational inefficiencies to determine and implement process improvements surrounding management reporting, information flow, and organizational planning.
Worked to identify process improvement opportunities including the identification of training needs and proper updates to support documentation.
Identify and implement effective controls and process improvements to ensure continuous alignment with JPMC operational standards.
Identified opportunities for process improvement led/developed recommendations and provided insight for management.
Established teams to identify process improvements and determine the most valuable improvements.

8. Daily Operations

Credited with improving overall daily operations by researching, initiating, and implementing new business processes.
Managed and prepared all required daily operations reports, financial reports, and regulatory tracking reports.
Monitored daily operations, and recommended improved courses of action considering logistics components and costs.
Managed daily operations and ensured internal controls complied with Sarbanes-Oxley regulations.
Manage daily operations, and supervise personnel.

9. Revenue Growth

Identified and developed new streams of business for long-term revenue growth and maintained relationships with customers to achieve repeat/ referral business.
Co-directed sales, marketing & operations teams over multiple properties to successfully drive revenue growth a minimum of 5% year-over-year.
Initiated two key partnerships (ESPN and Colgate), which resulted in a 30% revenue growth.
Established a robust business development program; achieved six-year annual revenue growth averaging a 15% increase per year.
Maintained steady year-over-year revenue growth while keeping expenses flat over a six-year period.

10. Annual Budget

Prepare annual budgets for operating expenses, revenue personnel, capital equipment, and capital improvement.
Achieved financial objectives by preparing the annual budget, scheduling expenditures, and analyzing variances.
Developed, Administered, Reconciled & Monitored Annual Budgets, Grants, Research, General Ledger & Capital Accounts.
Controlled a $15M annual budget and successfully launched call centers in Dublin, Ireland, India, and China.
Managed the budgeting/forecasting process for Customer Care Centers ($60 million annual budget per center).

11. Financial Management

Leveraged financial management, project management, and performance analysis expertise to optimize project processes and improve operational efficiency.
Evaluated and improved business processes and financial management procedures resulting in a double increase in revenues.
Formalized and controlled financial management processes; setting and monitoring goals and performance.
Provided comprehensive administrative and financial management for all aspects of grant awards.
Instructed and taught Quarterly Corporate Project Financial Management Training.

12. Key Performance Indicators

Presented key performance indicators and release metrics during post-implementation reviews to evaluate release quality, timeliness, and customer satisfaction.
Developed operational and financial key performance indicators and reporting both for upper management and client management resources.
Defined operational metrics and key performance indicators to establish goals and manage the business.
Analyzed trends for key performance indicators to identify correlations and drive improvement.
Deliver results as a Sales and Service leader by driving key performance indicators & brand loyalty through leading the brand associates.

13. Management System

Maintain a cash management system to meet disbursement requirements including PeopleSoft approvals, invoice coding, and purchase order accruals.
Managed integration of marketing programs for Buick Motor Division leveraging its relationship marketing database and lead management system
Reduced breakage by over 15% via the implementation of enterprise-wide inventory control and management system.
Developed a management system that effectively monitored progress toward achieving goals and improving partner satisfaction.
Established and maintain an electronic management system for all incoming and outgoing correspondence.

14. Day-To-Day Operations

Cleared dealership-to-dealership roadblocks that ensured seamless delivery of projects and services resulting in less disruption of day-to-day operations between locations.
Managed all day-to-day operations including staffing decisions and performance evaluation for the company’s 100-people internal advertising agency.
Managed the day-to-day operations of the business, including exceptional customer service and support.
Oversee the day-to-day operations of a successful family-owned and operated restaurant.
Managed the firm’s fiscal day-to-day operations, including accounts receivable/payable and payroll.

15. Operational Efficiencies

Partner with cross-functional departments (Technical Operations/Customer Service/Marketing) to, improve operational efficiencies and deliver a superior customer experience.
Explore technology currently being used and evaluate additional technology for the expansion of services or increased operational efficiencies.
Drive operational efficiencies through customer-focused process improvement metrics, utilizing Lean principles.
Establish and implement strategies to achieve operational efficiencies.
Led warehouse improvement initiatives to advance operational efficiencies.