Business Operations Manager Skills

Business Operations Manager Skills

Business Operations Manager Skills

Below we’ve compiled a list of the most important Business Operations Manager Skills. We ranked the top skills based on the percentage of Business Operations Manager resumes they appeared on. For example, 17.4% of Business Operations Manager resumes contained Financial Statements as a skill.

Let’s find out what skills a Business Operations Manager actually needs in order to be successful in the workplace. These are the most important skills for a Business Operations Manager:

Chartered Business Administrator – ChBA® (USA)

1. Financial Statements

  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzed operating and financial statements for profitability ratios.
  • Prepared financial statements and variance analysis, reporting monthly results and delivering opportunities to achieve financial targets.
  • Prepared documents for the annual audits and participated with an auditor to prepare accurate Financial Statements.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Reviewed financial statements and data utilizing said financial data to improve profitability.

2. Business Operations

  • Managed the daily business operations and overall activities of the Primary Care clinics including strategic planning and improvement processes.
  • Started as office manager and was quickly promoted to manager of business operations with responsibility for all administrative functions.
  • Managed, developed, monitored, and communicated all facets of daily business operations.
  • Provided critical guidance in ensuring the Business Operations organization achieved ISO 9000 requirements.
  • Streamlined business operations to significantly improve the overall financial health of the company.

3. Business Development

  • Accelerated customer growth by tracking historical data and educating business development on successful industry practices.
  • Assisted other departments with new business development, operations training, and new product development.
  • Lead strategic local marketing initiatives that help drive brand awareness and business development.
  • Constructed a comprehensive business development plan with the goal of increasing clinic patient capacity.
  • Support Business Development by evaluating the deals from a commercial perspective.

4. Human Resources

  • Directed Human Resources and provided administration for all aspects of office operations for this technology consulting and manufacturing solutions company.
  • Managed Human Resources Department and ensured compliance with state and federal regulations and requirements.
  • Performed human resources duties, effectively hiring, training, and conducting performance evaluations.
  • Established and updated Personnel Policies Manual and implemented human resources programs.
  • Managed human resources and administrative departments for the branch office.

5. Business Requirements

  • Designed and executed test plans to ensure that business requirements and functional specifications are tested and fulfilled.
  • Designed and created templates for reporting functionality based on business requirements and finance process management procedures.
  • Create Functional Designs outlining technical and business requirements pertaining to new quoting tools and reporting requirements.
  • Provided detailed design requests and use cases for Information Technology based on business requirements.
  • Developed new technology business requirements to align with new processes and procedures.

6. Project Management

  • Included the implementation of dynamic project management methodologies based on the proposed solution.
  • Project Management: Successfully managed solution launches to schedule.
  • Manage all aspects of the financial and sales strategies while providing project management for all general construction operations within the company.
  • Provided direction to leasing, project management, and operations teams to optimize real estate commercial and residential asset values.
  • Used my project management skills, continuous process improvement approach, and collaboration skills to accomplish our segment goals.

7. Process Improvement

  • Analyzed and identified operational inefficiencies to determine and implement process improvements surrounding management reporting, information flow, and organizational planning.
  • Worked to identify process improvement opportunities including the identification of training needs and proper updates to support documentation.
  • Identify and implement effective controls and process improvements to ensure continuous alignment with JPMC operational standards.
  • Identified opportunities for process improvement led/developed recommendations and provided insight for management.
  • Established teams to identify process improvements and determine the most valuable improvements.

8. Daily Operations

  • Credited with improving overall daily operations by researching, initiating, and implementing new business processes.
  • Managed and prepared all required daily operations reports, financial reports, and regulatory tracking reports.
  • Monitored daily operations, and recommended improved courses of action considering logistics components and costs.
  • Managed daily operations and ensured internal controls complied with Sarbanes-Oxley regulations.
  • Manage daily operations, and supervise personnel.

9. Revenue Growth

  • Identified and developed new streams of business for long-term revenue growth and maintained relationships with customers to achieve repeat/ referral business.
  • Co-directed sales, marketing & operations teams over multiple properties to successfully drive revenue growth a minimum of 5% year-over-year.
  • Initiated two key partnerships (ESPN and Colgate), which resulted in a 30% revenue growth.
  • Established a robust business development program; achieved six-year annual revenue growth averaging a 15% increase per year.
  • Maintained steady year-over-year revenue growth while keeping expenses flat over a six-year period.

10. Annual Budget

  • Prepare annual budgets for operating expenses, revenue personnel, capital equipment, and capital improvement.
  • Achieved financial objectives by preparing the annual budget, scheduling expenditures, and analyzing variances.
  • Developed, Administered, Reconciled & Monitored Annual Budgets, Grants, Research, General Ledger & Capital Accounts.
  • Controlled a $15M annual budget and successfully launched call centers in Dublin, Ireland, India, and China.
  • Managed the budgeting/forecasting process for Customer Care Centers ($60 million annual budget per center).

11. Financial Management

  • Leveraged financial management, project management, and performance analysis expertise to optimize project processes and improve operational efficiency.
  • Evaluated and improved business processes and financial management procedures resulting in a double increase in revenues.
  • Formalized and controlled financial management processes; setting and monitoring goals and performance.
  • Provided comprehensive administrative and financial management for all aspects of grant awards.
  • Instructed and taught Quarterly Corporate Project Financial Management Training.

12. Key Performance Indicators

  • Presented key performance indicators and release metrics during post-implementation reviews to evaluate release quality, timeliness, and customer satisfaction.
  • Developed operational and financial key performance indicators and reporting both for upper management and client management resources.
  • Defined operational metrics and key performance indicators to establish goals and manage the business.
  • Analyzed trends for key performance indicators to identify correlations and drive improvement.
  • Deliver results as a Sales and Service leader by driving key performance indicators & brand loyalty through leading the brand associates.

13. Management System

  • Maintain a cash management system to meet disbursement requirements including PeopleSoft approvals, invoice coding, and purchase order accruals.
  • Managed integration of marketing programs for Buick Motor Division leveraging its relationship marketing database and lead management system
  • Reduced breakage by over 15% via the implementation of enterprise-wide inventory control and management system.
  • Developed a management system that effectively monitored progress toward achieving goals and improving partner satisfaction.
  • Established and maintain an electronic management system for all incoming and outgoing correspondence.

14. Day-To-Day Operations

  • Cleared dealership-to-dealership roadblocks that ensured seamless delivery of projects and services resulting in less disruption of day-to-day operations between locations.
  • Managed all day-to-day operations including staffing decisions and performance evaluation for the company’s 100-people internal advertising agency.
  • Managed the day-to-day operations of the business, including exceptional customer service and support.
  • Oversee the day-to-day operations of a successful family-owned and operated restaurant.
  • Managed the firm’s fiscal day-to-day operations, including accounts receivable/payable and payroll.

15. Operational Efficiencies

  • Partner with cross-functional departments (Technical Operations/Customer Service/Marketing) to, improve operational efficiencies and deliver a superior customer experience.
  • Explore technology currently being used and evaluate additional technology for the expansion of services or increased operational efficiencies.
  • Drive operational efficiencies through customer-focused process improvement metrics, utilizing Lean principles.
  • Establish and implement strategies to achieve operational efficiencies.
  • Led warehouse improvement initiatives to advance operational efficiencies.
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